Refund Policy

Effective Date: August 23, 2026  |  Last Updated: August 23, 2026

Phillips Consulting Engineers, LLC provides professional engineering consulting and related technical services. Because engineering services may involve reserved professional time, analysis, design work, technical review, documentation, meetings, project coordination, and customized professional services, refund eligibility may depend on the applicable engagement agreement and applicable law.

1. General Refund Policy

Refund requests are evaluated according to the applicable written agreement, invoice, proposal, engagement terms, and applicable law. Submitting a website inquiry does not create a paid engagement.

2. Consultation Services

Paid consultations, if offered, may be subject to cancellation and refund terms communicated at the time of scheduling. Completed consultation services may be non-refundable to the extent permitted by applicable agreement and law.

3. Custom Engineering Services

Engineering services may include project analysis, design development, technical review, engineering documentation, project coordination, meetings, research, technical recommendations, and project-specific professional work. Once customized professional work begins, refund eligibility may be limited according to the applicable agreement.

4. Deposits and Advance Payments

Certain engagements may require deposits, retainers, milestone payments, or advance payments. The applicable engagement agreement will establish whether and when such payments may be refunded.

5. Completed Services

Fees associated with professional services already performed may be non-refundable to the extent permitted by applicable agreement and law.

6. Third-Party Costs

Third-party expenses incurred in connection with an engagement may be subject to the third party's own refund policies and may not be refundable.

7. Billing Errors

If you believe a billing error occurred, contact us at contact@phillipsconsultingengineers.com. Please provide your name, company, invoice number if available, transaction date, amount, and explanation of the issue.

8. Refund Requests

Refund requests should be submitted promptly and should contain enough information to identify the relevant transaction or engagement. Requests may be submitted by email to contact@phillipsconsultingengineers.com or by phone at (470) 636-6273.

9. Review Process

Refund requests may be evaluated based on the engagement agreement, project status, services completed, professional time reserved, technical work performed, deliverables, meetings, research, documentation, third-party expenses, payment terms, and applicable law.

10. Approved Refunds

Approved refunds will generally be returned using the original payment method where reasonably possible. Processing times may depend on the payment processor or financial institution.

11. Non-Refundable Services

To the extent permitted by applicable law and agreement, completed engineering services, customized professional work, reserved professional time, delivered technical materials, and certain third-party expenses may be non-refundable.

12. Policy Changes

Phillips Consulting Engineers, LLC may update this Refund Policy periodically. The latest version will be posted on this page.

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